Return & Refund Policy – Hassle-Free 30-Day Returns
At PrimeBox Containers, we strive to ensure that our customers are completely satisfied with their purchase of shipping containers, modular homes, and container chassis. If for any reason you are not entirely happy with your order, we offer a simple and transparent 30-day return and refund policy.
Our 30-Day Return Window
You have 30 days from the date of delivery to initiate a return for any eligible product. This applies to both new and used shipping containers and modular homes, provided they are returned without further damage.
Return Eligibility
We accept returns for:
- New products (unused, in original condition)
- Used products (must be returned in the same condition as received, with no additional damage or modifications)
Products must:
- Be in their original or similar condition upon return
- Include all original documentation, manuals, and accessories (if applicable)
Free Return Shipping
- Return shipping is free – we cover all return shipping fees for eligible returns.
- Products can be returned by mail or scheduled pick-up (depending on location).
How to Initiate a Return
- Contact our support team within 30 days of delivery via [phone/email/contact form].
- Provide your order number and reason for return.
- We will guide you through the return process and provide a return authorization.
Refund Process
- Once your return is received and inspected, we will notify you via email.
- Refunds are issued to your original payment method within 7–10 business days after approval.
- If your refund is delayed, check with your bank or payment provider as processing times may vary.
Non-Returnable Items
- Products that are damaged due to customer negligence or misuse
- Items not returned within the 30-day window
- Products modified after delivery without prior approval
Damaged or Incorrect Items
If you receive a damaged or incorrect product, please contact us immediately. We will arrange for free return shipping and a full refund or replacement.
Contact Us for Returns
Why Shop with Us?
- Hassle-Free 30-Day Returns
- Free Return Shipping
- Trusted Supplier of Shipping Containers & Modular Homes for 14+ Years
- Serving Australia with Full Transparency and Support